How do I change my address?

To change your address for your card, you can check the box on your statement and print your new address in the space provided. Or, you can call the number on the back of your card or on your statement. That number is 877-295-2080.


How do I cancel my card?

To cancel your card, you can call the number on the back of your card. Or, you can call 877-295-2080 to reach Synchrony Bank or send a letter to the address on your billing statement. Calling is the easiest way to cancel the card. If you’d like to get rid of your AEO Connected membership entirely, you can email CustomerCare@ae.com or call 1-888-232-4535. When you cancel your AEO Connected membership, you lose points or credits you have earned. However, when you just cancel the card, you still retain an active AEO membership.


Why was my card closed?

If your card was closed by Synchrony Bank and you want to get it back, you can call 877-295-2080. To get a better understanding of why your card was closed, you should check to see if any new items were added to your credit report and be aware of recent purchases you may have made that decreased your credit utilization.


What do I do if my card was lost or stolen?

If you lose your card or if your card is stolen, you should report this by calling Synchrony Bank at 1 800-843-0875. The card has $0 fraud liability like nearly every credit card, so you won’t be responsible for charges, unless they are from someone you gave account access to.


What is the customer service number for my card?

The American Eagle credit card department customer service number is 1-800-843-0875. The customer service hours for Synchrony Bank are Mon – Fri: 8:00 AM – 12:00 AM ET and the number is 1-866-419-4096, but you also have the option of using the chat to speak with a virtual representative, and the chat is surprisingly fast and helpful.


Resources for AEO Credit Card Holders:

Sams Credit Card

The Sam’s Club Credit Card, issued by Synchrony Bank, is a basic store credit card for Sam’s Club members with a less-than-stellar credit profile. The Sam’s Club Credit Card can only be used at Sam’s Club and Walmart stores and doesn’t offer any rewards on purchases, so it’s mainly for borrowers who aren’t likely to qualify for a better credit card that can be used more broadly. If your credit is just fair (if you have a FICO score of 580 to 669) and you shop at Sam’s Club and Walmart frequently, this card can be a worthwhile financing tool, albeit with a steep interest rate.

Big Lots Credit Card

The Big Lots Credit Card is a good choice for frequent Big Lots shoppers who want the flexibility to pay for their purchases over time. If you can handle the deferred-interest financing deals properly, you can save a lot of money and gain the flexibility around paying your credit card bill. Most people, however, will be better off with a cash-back card that works anywhere and earns rewards of some kind. Try the CardCruncher tool to find the right card for you.

Surge Mastercard Credit Card

The Surge Mastercard® is one of the easiest credit cards to get if you have bad credit, but the card's annual and monthly fees may reduce its appeal. If you're considering the Surge Mastercard® to build credit, here's what you need to know before you submit your application.

Menards BIG Credit Card

Menards has been one of the leading stores for home improvements for over five decades now. Many people rely on this store for their home improvement needs where they spend thousands of dollars. The Menards Big Card is designed to help all the Menards loyalists to get more rewards from making their purchases in the store and a few other selected gas stations. The card offers different types of rewards from cash back to in-store financing making it a very valuable tool especially if you tend to do a lot of home improvement.

Stein Mart Credit Card

The Stein Mart Platinum Mastercard® offers additional savings on items that fly off the rack at the discount retailer's store.The card, issued by Synchrony Bank, earns rewards at the retailer online and in-store and everywhere that Mastercard is accepted. It also offers perks such as exclusive savings events, birthday surprises and the chance to earn even more rewards with Elite status. The card's annual fee is $0.

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